1.1 Payment is required at the time of booking by credit or debit card.


Accessibility

1.2
If you have a medical condition that might affect your ability to take part or follow instructions, please let us know so we can adapt the course to suit your requirements. We need to be also aware if you are particularly tall or large, in order to accommodate an appropriate bee suit.

1.3
Northumberland Honey Co is accessible directly from the parking area but transfer to an apiary site is required for courses and experiences in one of our 4×4 vehicles so you need to be able to transfer to a vehicle to be able to undertake the experience.

1.4
For your safety, it is imperative that you follow your course tutors instructions at all times and adhere to safety briefings.

1.5
Unless agreed by prior arrangement participants must be over 17 years old. We can cater for younger participants but encourage this as part of a family booking or with a parent.

1.6
Smoking is not permitted on-site.

1.7
By agreeing to the booking conditions you give permission for Northumberland Honey Co to use any feedback or photographs from the course in future publicity.

1.8
When booking a place, please notify us of any food intolerance or allergies we need to be aware of.



Cancellation and Course Transfer Policy

1.9
Please contact us by telephone or e-mail if you need to cancel or transfer your course.

2.0

Northumberland Honey Co is not liable for any losses incurred if you have to cancel or transfer your booking for any reason. If the course or experience has to be cancelled due to government guidance or due to force majeure then Northumberland Honey Co will not be liable for any losses or costs incurred.


2.1
If you cancel or want a transfer at short notice, whilst we will make every effort to fill your place this is not always possible at short notice; the more notice you give us the better.



Cancellations

2.2
More than 30 days notice

A full refund will be given less an administration fee of £20 per person.

2.3
Between 2 & 30 days notice

If we are able to fill your place, you will receive a full refund, less an administration fee of £20 per person.

If we are unable to fill your place, you will receive a 50% refund, less an administration fee of £20 per person.

2.4
Less that 48 hours notice

No refund will be available.



Course Transfers – subject to availability

2.5
At least 30 days notice:

You will be transferred and charged an administration fee of £20 per person.

2.6
Between 2 & 30 days notice:

If we are able to fill your place, you will be transferred, and charged an administration fee of £20 per person.

If we are unable to fill your place, you will be transferred but charged 50% of the course cost and an administration fee of £20 per person.

2.7
Less than 48 hours notice:

No transfer or refund will be available.

2.8
Although unlikely, we do reserve the right to cancel a course due to circumstances beyond our control. If this occurs we will provide a free transfer to another course date of your choice, or alternatively we will provide a full refund with the exception of major circumstances, pandemics, social or economic circumstances etc beyond our control/ force majeure.

2.9
All administration fees for course transfers are payable in order to confirm the transfer.

3.0
Vouchers for experiences and courses are valid for 1 year from the date of purchase and must be used within this time. Extensions to gift vouchers may be given only at the discretion of Northumberland Honey Co and will incur an administration fee if given.