Honey Bee Colony Northumberland Honey Co

Terms and Conditions relating to Purchases of Bees

 

1.1 Payment is required at the time of booking by credit or debit card.

1.2 Colonies of bees are for collection only. Queens may be collected or posted

1.3 Queen bees are only sent by Royal Mail Special delivery. It is your responsibility to ensure you are there to sign for the bees to avoid delay in receiving them. We do not and cannot accept responsibility for losses of bees due to you not being able to receive them.
 
1.3a We will e-mail with the dispatch date so you know when to expect them it is your responsibility to ensure we have correct e-mail details to contact you with and that our e-mails are not filtered into spam.

Registering / Authority to Keep Bees

1.4  By making a purchase of bees, you, the customer, understands that we are duty bound by law to notify APHA (Animal and Plant Health Agency) of your purchase, if requested, under the terms of the Bee Diseases and Pests Control (England) Order 2006,  collection and use of this data complies with GDPR and the data protection act. You also agree to comply with any inspection requirements from the bee inspectorate/ NBU. 

1.5 Similarly to point 1.4 you are obliged to ensure you are registered on beebase when keeping bees. This allows the movement of bees and tracing of bee diseases by the APHA. To register see: http://www.nationalbeeunit.com/

1.6 When keeping bees on an allotment it is your responsibly to gain approval/ permission for keeping bees on your allotment from the local council or relevant authority. If you purchase bees and later find you need permission to keep them, we will not be liable for any refund.

Choice of apiary site and insurance

 
1.7 When choosing an apiary site to keep your bees it is your responsibility to ensure the bees will not cause nuisance or problems for neighbours. You are liable for any damage or nuisance caused by bees to your neighbours.
 
1.8 In relation to point 1.7 you should ensure you are a member of the BBKA or other beekeeping association in order to ensure you have appropriate public and product liability insurance in place for keeping bees.
 

1.8a You should choose an apiary site that is sheltered from the prevailing winds, has full sun most of the day and is out of the way of the public/ neighbours.

Cancellation of Bee Orders

1.9 Please contact us by telephone or e-mail if you need to cancel your bee order. You can cancel free of charge for 14 days after purchase.

2.0 Northumberland Honey Co is not liable for any losses incurred if you have to cancel your bee order. If the bee order is cancelled due to force majeure then Northumberland Honey Co will not be liable for any losses or costs incurred. This includes severe weather events which may effect bees.

2.1 If you cancel at short notice, we will make every effort transfer your bees to another customer, this is not always possible at short notice; the more notice you give us the better.

2.2 If you have received bees and wish to cancel they should be returned within 14 days of your cancelling the order. Until they are returned you must retain possession of the products and take good care of them. You should return the bees to us as you received them.
 
2.3 Any deposits are completely non-returnable – under the Distance Selling Regulations bees are perishable items. In the event we are unable to supply you, you are entitled to a full refund of any deposit.
 
2.4 Any bees that are to be replaced are to be fully returned at the buyers expense by royal mail special delivery.  They will be examined by us to inspect the problem and authenticity, before a refund or replacement is supplied. If there is suspicion that you have returned a different item to the one supplied by us, or if the bees have been mistreated you will not be eligible for a refund or replacement.
 

Queen Issues


2.5 If any queen is found dead on arrival this needs to be reported to us immediately upon delivery. Please note special delivery items are signed for and recorded so we are aware of when the items have been delivered.
 
2.5a The queen must then be returned to us by Royal Mail Special Delivery at your expense with her original attendents in the original unopened package for examination. We will then examine the cause of death, this is of paramount importance to us for our due diligence. Then if appropriate we will send a replacement. Queens will only be replaced once and in the case that queens are replaced free of charge, the postage costs will be bourne by the customer.

2.6 Queens are guaranteed from being drone layers for the first 21 days only. Given the variable nature of matings and problems that can also co-exist in the hive we are only able to guarantee queens against drone laying for this period of time. If queens are suspected of being drone layers and a replacement is sought, the original queen must be returned in a queen cage with candy, sent by Royal Mail special delivery with attendents for us to inspect and test. We will allow her to lay, and examine her spermatheca before issuing a replacement if she is found to be infertile.